FREQUENTLY ASKED QUESTIONS
FAQ
Shipping & Delivery
Ireland standard shipping can take up to 1-2 business days.
International standard shipping could take up to 5-14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Orders within Ireland and N. Ireland are via trackable Parcel Post, and the shipping rate is €5.95 (1-2 working days).
International Shipping rates can vary depending on your region and are calculated at checkout.
For full shipping rate details, see Shipping & Returns.
Yes, you will qualify for free shipping when you spend over €125 within ROI & N. Ireland, over £110 within UK, over €150 within Europe and over €200 Worldwide.
Orders a shipped by standard shipping via our postal service.
Yes, we ship our products all over the globe.
Here are the full details of our Shipping & Returns.
Note: Orders shipped outside the EU may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer and are not included in the purchase price.
Returns & Refunds
Full price - Can be returned for a full refund, credit or exchange.
Sale item – Can be returned for a credit or exchange.
Final Sale – Cannot be returned unless faulty.
Please note, credits/gift cards cannot be returned for monetary value.
Here are the full details of our Shipping & Returns.
A refund request can be submitted within 14 days after receiving your order.
The cost of the return shipping is handled by the customer.
Payments & Safety
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.